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It all began with an American tourist and a turkey.
kamado-old-modelWhen George Samaras completed his tour of duty as a pharmacist in the Greek military in 1986, he needed to find a career so he turned to his love of the sea. He began racing sailboats and captaining a yacht for tourist excursions throughout the Greek islands.
In 1988, he met his future wife Kelley, an American who was vacationing with her family and had chartered Samaras’ boat. George was taken with Kelley and they stayed in touch after she returned home. She eventually moved to Greece and later the two were married. Seven years later, the couple decided to move to the United States.
George’s father-in-law had a Kamado cooker and on Thanksgiving Day, George had roasted turkey for the first time. He was amazed at the juiciness and delicious flavor of the bird that was cooked on the kamado. It looked and performed unlike any grill he had ever used.
He bought a kamado for himself and cooked on it regularly. He told his friends and family about it and began shipping them back to Greece for them to use. Eventually George had over 80 people in his homeland that wanted a kamado, so he asked the manufacturer if he could start a distributorship in Greece, but they declined.
Not to be deterred, George saw a niche in the market and decided that he would make his own kamado cookers. Many people, including ceramic engineers, told him that it couldn’t be done, but he pressed on and spent the next several years developing and testing his own formula for the refractory material to get the right blend.
In 1996, he was ready to sell his ceramic grills. Samaras chose the name, “Primo” which means “the best” in Italian. His first manufacturing facility was a 700 sq. ft. space he rented. Due to the limited space he could only make two grills at a time and he had to drive across town to a kiln to have them fired.
Over the next several years, the Primo kamado style grill grew in popularity as word spread about their quality and as the only ceramic grill made in the United States.
Samaras has a love for improving his ceramic grills and innovative products and in 2000 he introduced the Primo 2000, a combination gas and ceramic grill. His idea was to use the superior heat and moisture retention characteristics of a ceramic grill and the convenience of gas as a heat source that so many outdoor cookers prefer.
It was an unrivaled product never before seen in the industry, and over 700 were sold. Production was discontinued a few years later due to the shipping and assembly requirements.
George was also looking beyond the round shape of the traditional kamado and discovered that an oval-shape offered a much higher cooking versatility and efficiency. It forever changed the direction of Primo.
The introduction of the patented oval-shaped grill in 2002 established Primo as a major manufacturer in the ceramic grill market.
Today, Primo is headquartered in a 92,000 sq. ft. facility in Tucker, Georgia where their ceramic grills are produced. Primo is available in more than 24 countries around the world.
Attention Alaska & Hawaii customers: We currently do not accept online orders to Alaska & Hawaii as special rates do apply. Please contact Oveneer to place your order.
The item ships standard freight, which includes curbside delivery. After placing your order, the shipping company will contact you to schedule a time to drop off your delivery.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. Your oven will be shipped out within 3 business days since your order placement.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. Primo's average time to fulfill backorders is less than 30 days.
If your order is stock and we process the charges to your credit card, it will ship within 3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Your oven will be shipped by truck to your home or business using Curbside Service. This oven is packaged in a cardboard carton with foam padding and wood corner supports. We will give you further instruction in your Order Confirmation email. When we are ready to deliver the oven, we will call ahead to schedule a drop-off. Our service includes the lift-gate service that sets your Primo product on your driveway
We strive to provide the best products and customer service; however, if there is anything that you are not happy with the products, please feel free to contact us for further support.
Once your crate arrives, inspect it carefully BEFORE the driver leaves.
Check Shock Watch on exterior of the crate to make sure it was not set off. If the Shock Watch is RED, that indicates rough handling of your crate by the freight company.
Instructions and a claim form will attached to the crate. Contact our agent using the contact info on the forms. We will be happy to arrange a replacement or a refund.
We are happy to arrange a return and refund your money if there is no defect and you simply want to return the product within 14 days since item's arrival. We don't charge restocking fee but please remember that you will be responsible for the return shipping cost. Please contact email@example.com for further info.
Primo warrants its grills to be free from defects in materials and workmanship for a period of 20-year warranty for all ceramic parts and 5 years for all metal parts from the date of shipment. This warranty applies to grills which has not been subjected to undesirable usage specified in the user manual.
In order for any claim under this Warranty to be valid, Primo must be notified of the claimed defect in writing or by telephone to the contact info specified in warranty document that comes with the grill.
Monday - Friday: 8 a.m. - 8 p.m. PST
Weekend & Holidays: 8 a.m. - 6 p.m. PST